Job Overview

  • Job Title: Customer Service Agent Full Time
  • Date Posted:
  • Expiration date: 5th Feb 2019
  • Location: Brighton
  • Salary: £19300 - £21158
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Are you the type of person who has a passion for customer service?

If you do, you might want to read further and take advantage of this exciting career opportunity!

Our client is looking for a Customer Service Agent ready to take on an exciting role in a fast-growing company situated in Brighton, East Sussex.

Working Hours: Monday to Thursday 11.00am-8.00pm, Friday 11.30am-6.00pm – You will be required to work 1 in 2 Saturdays a month, 9.00am-5.00pm (Day in lieu will be given)

Pay: Basic starting salary of £19,300/annum, increasing to £21,158 after 6 months + Commission

Your key job responsibilities as the Customer Service Agent will include:

– Engage and interact with customers and have an in-depth knowledge of the company insurance and warranty plans and packages

– Resolve queries by clarifying the customer’s complaint; determining the cause of the problem and establishing the best resolution for the client

Requirements for a Customer Service Agent: –

– 1-2 years’ experience working within the customer service industry is preferred

– Strong telecommunication skills and written communication

– Ability to meet personal and team KPI’s

– Working knowledge of customer service software (CRM’s), databases and tools is preferred

– Excellent time management and resilience to pressure

– Ability to manage high volumes of incoming customer queries

If you are seeking a new and exciting career for 2019, please get in touch and send your up to date CV to Emma Sharp at Red Flag Recruitment LTD

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